Relationship Manager - Client Management (VIRTUAL)
April 21, 2008 by arizonan · Leave a Comment
| OUR BUSINESS IS EXPANDING!! We are seeking Relationship Managers who will be responsible for growing customer spending and loyalty within a portfolio of very high spending OPEN customers. This individual will be measured on spend growth per customer, customer retention and portfolio profitability. The Relationship Manager will develop and deploy sales strategies and portfolio management techniques, including client visits and direct consultation with the customer in order to grow their spend by better meeting their needs. The role requires a consultative approach with the customer. Core responsibilities include: Forging and deepening relationships with the appropriate decision makers within the portfolio. Developing a complete understanding of the needs of the customer base in order to exceed expectations utilizing appropriate internal/external tools and internal resources/relationships. Analyzing customer data to prioritize account penetration activities and develop appropriate strategies to increase the spending and profitability of the portfolio. Develop an understanding of competitive activities. American Express is an Equal Opportunity Employer. QUALIFICATIONS: Minimum 3 years of B2B sales with proven ability to drive results and business development. Demonstrated expertise in managing relationship complexities, overcoming objections and aggressively penetrating accounts through proactive identification and capitalization of opportunities. Strong analytical skills, including ability to leverage financial models and information. Strong relationship management skills with both internal business partners and external customers. This individual should be comfortable in a fast-paced environment and comfortable with ambiguity. Flexibility is a must. |
